Getting To Grips With Technology with Help from Google and The Post Office Broadband

I was invited to take part in the digital drop in session and paid for my time in attending and writing these posts.

A couple of weeks ago I mentioned on here that the Post Office Broadband were teaming up with Google to host digital drop in sessions around the country, with the aim of helping people get to grips with modern technology. These sessions are part of a pilot scheme that the Post Office is hoping to make a regular thing and they are totally free to attend.

I went along to my local session in Cardiff on Friday and met the Post Office Broadband and Google team who were lovely and friendly. The session was held in Cardiff Central Library which is a great location as it’s easy to get to by public transport or car and it has great facilities. There were tea and coffee and soft drinks available as well as biscuits and it had a lovely relaxed atmosphere.

People popped in throughout the three hour time slot that we had and it was really lovely chatting to so many people about what they were looking for help with and the problems they faced with using modern technology.

We had a real mix of people drop in. Many of them were elderly and had been given mobile phones and tablets by their children but were unsure of how to use them properly. Some people had straightforward enquiries such as how to connect to the public wifi and check their balance on their phone. Others wanted help with storing photos and transferring them between devices.

There was a gentleman who came in who had spent his life working with computers but had retired some years ago and had got stuck due to how quickly technology changes, a few simple pointers on how to download the latest operating systems and he was on his way!

Another gentleman I spoke with was building his own website but didn’t know how to add a hyperlink into a webpage (I was pleased to be able to help him with that query!). He was also looking for pointers as to some courses he could do to get him up to date with the sort of technology he might need to use in the workplace. He left with some useful information and I hope that he finds a great job soon!

A lady wanted help with speeding up her old laptop and finding out what security systems and antivirus she needed on there. The Google team were fantastic with everyone, they were so patient and friendly and put everyone at ease.

Everyone I spoke to afterwards was so happy with the help that they had received and went away with notes of what to do next. I know that lots of people will have gone home to have a good old browse of all the apps they can download in the Google Play Store, which many of them only discovered through the session!

One of the ladies I chatted to had travelled quite a way to come along and was so pleased with the help that she had received that she said she would have been quite willing to pay for it and she was delighted that The Post Office were offering such a fantastic free service. Whilst she was in Cardiff she wanted to visit a famous Deli here so we introduced her to the maps app on her phone so that she could find it without getting lost so she left with even more information and help than she was looking for!

Personally I hadn’t really been aware previously that The Post Office offered a broadband service and I am really impressed at the how helpful they are as a company, not only to their customers but also the general public, offering free sessions like this to help more people to get online and enjoy the benefits that can bring. I can see that The Post Office Broadband are a trusted and helpful broadband provider.

There are two more digital drop in sessions planned and hopefully as the pilot scheme has been a real success they might continue in the future so do keep an eye out for them.

Could you use some help keeping up with the digital world or maybe you know someone who could benefit from this? 

Thank you to The Post Office Broadband for inviting me along for the day, it was really interesting and so great to chat to so many wonderful local people and hear their stories. It is really lovely to be able to help some of them with their queries too! 

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30 Comments

  1. ChelseaMamma
    August 7, 2018 / 9:58 am

    This is such a great idea, especially for the older generation. My parents just cannot get to grips with modern technology

    • August 19, 2018 / 5:31 pm

      It’s hard for them as they didn’t grow up with it like we did, sessions like this really help to bridge the gap

  2. August 7, 2018 / 3:13 pm

    These events are fab and very much needed. I’m glad they are getting everyone involved and not charging

    • August 19, 2018 / 5:29 pm

      It was such a great day and yes completely free of charge which is amazing.

  3. August 7, 2018 / 5:54 pm

    This is such a great idea! It helps so much to actually speak to a person face-to-face with these things rather than over live chat.

    • August 19, 2018 / 5:29 pm

      Absolutely, especially if you can’t fathom live chat in the first place!

  4. August 8, 2018 / 6:09 am

    This is such a great idea and it can be so much easier to ask questions and speak to someone when you have questions, especially for the older generation x

    • August 19, 2018 / 5:28 pm

      It is definitely easier to ask questions when you are sat down in a one to one session like these

  5. August 8, 2018 / 11:28 am

    You can’t replace face-to-face conversation – this is a fantastic idea.

    • August 19, 2018 / 5:27 pm

      Definitely, it helps so much when someone goes through something with you face to face

  6. August 8, 2018 / 4:45 pm

    This kind of event is fab. It makes sure people are not left behind in the modern tech world which could lead to isolation x

    • August 19, 2018 / 5:27 pm

      Definitely, so many of the people I chatted to wanted to keep up with modern technology as a means of keeping in touch with friends and family.

  7. August 8, 2018 / 8:29 pm

    These digital drop-ins sound great and my grandma could do wth attending one of these!

    • August 19, 2018 / 5:26 pm

      I think so many people could use help, I know even I could learn something from these Google guys.

  8. August 8, 2018 / 9:15 pm

    The digital drop in sessions are such a brilliant idea. I’ve heard a few people talking about them and they all had positive things to say.

    • August 19, 2018 / 5:26 pm

      Everyone who came to this one got something out of it which was great

  9. afshanesque
    August 8, 2018 / 11:01 pm

    What a fantastic idea and event. Really great to see two big names helping and bringing the digital world to all. My dad would love these. Need to find one in South West London for him.

  10. August 8, 2018 / 11:06 pm

    What a great service. Technology changes so quickly and it’s so important to not be left behind.

    • August 19, 2018 / 5:25 pm

      It really does change so quickly – I feel that I might be left behind soon!

  11. August 9, 2018 / 7:31 pm

    This is such a great idea, I know so many elderly people who ask for help with their tech and how perfect they have somewhere to go and get help without judgement. Mich x

    • August 19, 2018 / 5:24 pm

      It was such a lovely day and it was lovely to chat to everyone too and hear all their stories, and definitely no judgement!

  12. Laura
    August 9, 2018 / 10:25 pm

    This is such a wonderful idea. My mum is ok with technology but my Nan really struggles and it can make it hard to keep in touch with her. Will have to check out if there will be anything similar local to her.

    • August 19, 2018 / 5:23 pm

      Hopefully they will do it again in your Nan’s area, keep a look out!

  13. August 10, 2018 / 8:44 pm

    This is such a fantastic idea, so glad that people attended and got the help they were looking for.

  14. August 13, 2018 / 10:25 am

    Such a great idea, especially for those who are struggling to get to grips with technology.

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